This Privacy Policy explains how the Kelvi Online Practice Platform (“Platform”, “we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you access or use our services. It covers all Kelvi products, including NEET UG practice and GATE preparation. By using the Platform, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We collect only the information necessary to provide our services, including:
Account details: full name, mobile number, and email address if you provide one
Exam details: for NEET UG, your city; for GATE, the papers you are preparing for, your college year, and the GATE year you are aiming for
Performance-related data (e.g., answers, test scores, question attempt history, goals, and points)
Your conversations with the Kelvi guide, our AI study guide
Purchase records, such as the plan bought and the payment status
Usage and device data, such as pages visited, taps, device and browser type, IP address, error reports, notification preferences, and the advertisement or link that brought you to the Platform
Payments are handled by our payment partners. We do not receive or store your card, UPI, or bank account details.
2. Use of Your Information
The information we collect is used for the following purposes:
To create and manage your user account
To provide practice questions, lessons, mock exams, the Kelvi guide, and performance analysis
One mole contains 6.022 × 10²³ particles — if a mole of seconds passed, it'd be 19 quadrillion years.
To personalize your learning experience
To process purchases and give you access to what you bought
To communicate with you regarding your account, Platform updates, or service-related matters, including by WhatsApp and notifications you have allowed
To understand how the Platform is used, fix errors, and measure how well our advertisements work
To comply with legal obligations
We do not use your information for marketing unrelated to the Platform, and we do not sell your personal data.
3. Service Providers
We share information with service providers only as needed to run the Platform:
Supabase and Vercel, to store data, sign you in, and host the Platform
Twilio, to send sign-in codes and messages on WhatsApp
Razorpay and Google Play, to process payments
Anthropic and Google, to generate the Kelvi guide's replies. They receive your messages and the question or chapter you are studying, not your name or mobile number.
Microsoft Clarity, Google Analytics, and Vercel Analytics, to understand how the Platform is used
Sentry, to find and fix errors
We may also disclose information where required by law.
4. Cookies
We use cookies and similar storage to keep you signed in, remember your settings, and record which advertisement or link brought you to the Platform. Our analytics providers also use cookies.
5. Data Protection & Security
We implement reasonable technical and organizational measures to protect your data against unauthorized access, misuse, or alteration. These measures include:
Secure data storage
Access controls and authentication mechanisms
Regular platform security reviews
While we strive to ensure the security of your data, no system can guarantee absolute protection. You use the Platform at your own risk.
6. Data Retention and Your Choices
We retain your personal information for as long as your account is active or as required to provide services. We may retain certain data for longer periods if required by law.
You may ask us to access, correct, or delete your personal information by writing to the email address below. You can turn off notifications at any time in your device or browser settings.
7. Age Requirements
NEET UG: if you are under the age of 18, you may use the Platform only under the supervision of a parent or legal guardian. GATE: you must be 18 or older. By using the Platform, you confirm that you meet the requirement for the product you use.
8. Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Significant changes will be communicated via email or in-app notifications. Continued use of the Platform after such changes constitutes your acceptance of the updated policy.
9. Contact Information
For any questions regarding this Privacy Policy, please contact us at support@kelvi.app